In the case where you can't remember your password to access your client account, follow the below steps to retrieve it:

  1. In the main page, click 'Login' at the corner right of the page

  2. Then, click "Forgot password?"
  3. Type in the email address that you used to register your account. Sribu will send you an automated email to reset your old password.

  4. Check your inbox to find an email from Sribu which will direct you to reset your password. Click it and follow the link.

  5. Key in your new password and final confirmation password before pressing the " Submit" button. You will immediately be directed back to your Sribu client account.

If you are yet to receive an email reset notification from  Sribu within 30 minutes, please check your junk or spam folder in your email account or contact our customer service via email at

If you have any questions, you can contact us at: +6221 3110 6996 or email to