Money Back Guarantee is a feature for client to refund their money with terms and conditions applied:

1. Freelancer failed to finish their job.
2. Freelancer did not finish the job within the agreed timeline.
3. Freelancer did not work according to client's description and brief.
4. Freelancer have not started the job at all.
5. Freelancer have not submit or upload any result in the workspace.
6. Freelancer is proven did not do the job according to agreement.
7. Client has tried to contact freelancer via workspace and/or through Sribulancer's customer service within 14 days grace period, without any result.

Maximum of refund amount is 90% from the original client's payment.

Example:


Job value: Rp. 1.000.000
Refund amount:
= Rp. 1.000.000 - ( Rp. 1.000.000 * 10% Admin Fee ) 

= Rp. 900.000

For refund processing, the client is required to fill a refund form provided by Sribulancer's customer service. Maximum time of refund process is 14 days, and will be transferred every Wednesday after the refund form is received by Sribulancer's customer service.


If you have any questions, please contact us at: +6221 3110 6996 or email us to: ask@sribulancer.com.