Money Back Guarantee (Garansi Uang Kembali) is our return policy for client under these conditions:
1.Your freelancer does not finish the work as briefed.
2. Your freelancer fails to work on time.
3. Your freelancer does not work as briefed.
4. You are not satisfied with the quality of your freelancer's work.
The amount of Money Back Guarantee is 90% of the total project amount.
Project Amount = Rp 1.000.000
= Rp 1.000.000 - ( Rp 1.000.000 x 10% Sribulancer Administration Fee)
= Rp 900.000
You are only entitled to the return amount of Money Back Guarantee under these conditions:
- Client has tried contacting the freelancer personally or through the help of Sribulancer team but to no avail.
- Freelancer hasn't begun work at all.
- Freelancer hasn't submitted a transfer file of any kind through workspace.
- Freelancer is proven to not have worked as expected.
For return process, client is required to fill out a refund form from our Sribulancer team.
All refund will be transferred on Wednesday of every week.
If you have any questions, you can contact us at: +62 855 746 77577 or email to firstname.lastname@example.org.